12.03.2012
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
20.02.2012
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
top of the class in every single category and were treated like royalty thank you so much
14.01.2012
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
food was absolutly delicious, great service rooms spotless staff were all so helpful ,stayed an extra night everyone so nice look forward to been back .
10.01.2012
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
everything was Excellent would like a smoking room....there should be one..thank you
06.01.2012
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
we had a lovely stay in your hotel on wednesday 4th january. The room was lovely and the bed was very comfortable. i ordered 2 plates of chocolate covered strawberrys which were amazing!! The barman was very friendly but unfortunately the guiness which my partner was drinking was very gassy! none the less we had a fabulous staying and would have no hesitation in recommending the castle arch to friends and family.
Enjoyed our stay would definitely recommend to others